Project Performance Domains

INTRO
- Domains are a group of related activities for effective delivery
- Interactive, interdependent, integrated, interrelated focus areas to achieve project outcomes successfully.
- the context of the org, project, deliverables, team, stakeholders, etc determines activities under each domain.
- Principles guide behavior for these domains
Stakeholder Domain
- Addresses activities/functions associated with stakeholders
- Stakeholder agreement with project objectives: productive working relationship [significant number of changes in addition to scope may indicate lack of agreement]
- Stakeholders who are beneficiaries are supportive while those who oppose do not negatively impact project outcomes [project issue register can show this]
- Defining a clear vision can enable good alignment.
- Effective stakeholder engagement steps:
  - Identify: Throughout
  - Understand & Analyze: feelings, beliefs, values
  - Prioritize: focus on the ones with the most power & interest in the project
  - Engage: ALWAYS. keep them participating. manage expectation.
  - Monitor
Team Performance Domain
- Deals with activities/functions associated with people who are responsible for creating project deliverables.
- Shared ownership, high-performing team, appropriate leadership
- Aspects of team development:
  - vision & objectives
  - roles & responsibilities
  - Project team operations
  - guidance
  - growth
- Project team culture:
  - establishing safe, respectful, environment to communicate openly
  - transparency, integrity, respect, positive, support, courage, celebrate success
- Servant leadership: IMP for the exam for situational questions. Understanding & addressing the needs & developments of the project team.
  - are team members growing as individuals?
  - are team members becoming healthier, wiser, freer, more autonomous
  - are project teams more likely to become servant leaders?
Development & Lifecycle Approach
- activities/functions associated with the development approach, cadence, and lifecycle phases of the project
- Delivery cadence refers to the timings & frequency of deliverables.
- Projects can have single delivery, multiple deliveries, or periodic deliveries.
- Development approach:
  - predictive
  - adaptive, including iterative and incremental
  - hybrid
- What influences the approach:
  - product, service, or result [scope, innovation, ease change, risk, requirements certainty]
  - the project
  - organization
- Lifecycle: type & number of project phases in a project life cycle [feasibility, design, build, test, deploy, close]
- The best approach is what makes your stakeholders happy, where deliverables bring value to your stakeholders.
Planning Performance
- Deals with activities/functions associated with initial, ongoing & evolving organization necessary for delivery
- The purpose of planning is to proactively develop an approach to create deliverables
- Time spent planning is appropriate, evolving info is elaborated, manages expectations of stakeholders
- Plan variables include development approach, project deliverables, organizational requirements
- Planning: Consider delivery, estimating, schedules, scope, budget, how team will be made, communication w stakeholders, physical resources, planning for changes/risks
Work Performance
- Deals with activities/functions associated with establishing processes, managing resources, and fostering a learning environment. It is connected with establishing the process & performing work done by project team to deliver outcomes
- Project work keeps the team dedicated & project running correctly. Includes managing work flow, keeping team focused, efficient processes, communication with stakeholders, managing resources, monitoring, enabling knowledge transfer
- Much of PM’s work is communication & engagement [stakeholders, team, product owners, etc.], balancing constraints, tailoring processes, review task boards
- Lessons learned & how to improve [retrospectives]
- The predictive approach has a change log & adaptive has a backlog
Delivery Performance
- deals with activities associated with delivering the scope & quality that the project was taken to achieve
- delivery is about meeting requirements, scope & quality expectations to produce the deliverable
- QUALITY: This can be reflected in completion criteria, definition of done, statement of work, or requirements documentation.
Measurement Performance
- deals with activities/functions associated with assessing project performance and takes actions to maintain acceptable performance
- KEEPING THE PROJECT ON TRACK
- Domain evaluates the amount to which work done in the delivery performance domain is meeting metrics identified in the planning performance domain
- Ways to measure: KPIs — leading & lagging. leading predicts changes or trends. lagging measure deliverables or events, provide info after the fact
- effective metrics: use of SMART criteria (specific, meaningful, achievable, relevant, timely)
- What to measure:
  - deliverable metrics: info on errors/defects + measures of performance
  - delivery: WIP, lead time, cycle time, process efficiency
  - baseline performance: start & finish dates + actual cost to planned cost
  - resources: planned to actual resource utilization
  - business value: cost-benefit ratio
  - stakeholders: mood chart
  - forecast
- metrics can be presented using dashboards, information radiators, visual controls
- pitfalls with measurement: Hawthorne effect [measuring too much], vanity metric/demoralization [can make team look good/bad], misusing the metrics, confirmation bias [measuring just what we want]
- Threshold/tolerance: when measuring, establishing what’s acceptable & what’s not
Uncertainty Performance
- deals with activities/functions associated with risk & uncertainty
- awareness of project environment, proactively exploring/responding to uncertainty, cost & schedule reserves are utilized
- uncertainty can present threats/opportunities that teams explore, assess & handle
- Risk/ambiguity/complexity/volatility — respond gather info, prepare for multiple outcomes, build in resilience.